Support

Common questions

How does the daily course work?

Every day there is one new course of three holes, easy, medium and hard. Everyone who plays on the same date gets exactly the same three holes. A new course arrives at midnight where you are, and the title screen shows today’s number (#1 was 15 October 2026), the total par and your streak.

How is a round scored?

Strokes against par, like real golf. Pull back to set the aim and the power, and let go to putt. A ball that lands in water costs a penalty stroke and goes back to where you played from. If a hole gets away from you, it is picked up at four over par so a round always ends. A ball that reaches the cup too fast can lip out.

Which round counts?

Your first completed round of the day. That is the one on the Game Center daily board, the one that keeps your streak and the one you share. Anything you play after it is practice. If the app is closed mid-round, it picks up where you left off.

How do streaks work?

Finish the day’s course and your streak goes up by one. Miss a whole day and it starts again from zero. Your longest streak is kept separately and has its own Game Center board. Streaks follow the calendar date on your phone.

What do the squares in the share grid mean?

One square per hole, in order: a star for a hole in one, blue under par, green par, yellow one over, orange two over, red worse. The grid shows how you did without giving the holes away.

I bought the Course Pass and it is still locked.

Open Settings and tap Restore purchases (it is also at the bottom of the Shop). This re-checks your Apple ID with the App Store and fixes nearly every case. The pass is a one-off purchase, so it restores on any iPhone signed in to the same Apple ID. If it still does not unlock, email us with your iPhone model and iOS version.

Can I get a refund?

Purchases are handled by Apple: go to reportaproblem.apple.com, find HotShot Putt and choose Request a refund. Apple usually answers within 48 hours.

My streak or history is missing on a new phone.

Your daily history, streaks and course bests are stored on your phone and copied to your own iCloud (there is no account of ours). Sign in to the same iCloud account on the new phone and open the app; the best of both copies is kept. Settings and a round in progress stay on the phone they are on. Purchases always come back through Restore purchases.

My score is not on the daily board.

The boards are Game Center’s. Sign in to Game Center in the iPhone Settings app, then open the board from Settings in HotShot Putt. Only your first round of the day is posted. Everything else works signed out.