Support

HotShot for iPhone

Email ops@kwixa.co.uk. A real person replies, usually within one working day (UK time).

Common questions

I paid for Unlock Everything and it's still locked. Open Shop → Restore purchases. This re-checks your Apple ID's entitlement and fixes nearly every case. If not, email us with your iPhone model and iOS version.

Can I get a refund? Purchases are handled by Apple: reportaproblem.apple.com → find HotShot → Request a refund. Apple usually answers within 48 hours.

My progress vanished. Progress is stored on your device and copied to your own iCloud (no account of ours). On a new phone, sign in to the same iCloud account and open the game; the best of both copies is kept. Purchases are always restorable from the Shop.

The game stutters. HotShot targets 60 fps on iPhone 12 and newer. Close other apps and turn off Low Power Mode. If it persists, tell us the model and iOS version.

Sound or haptics are off. Settings inside the game has separate toggles for sound effects, music and haptics. Music defaults to 40%.

Feature requests and bugs

Send them to the same address. Include a screenshot if you can. Level ideas welcome.